Article Open Access

The Influence of Organizational Commitment and Work Motivation on Organizational Citizenship Behavior among Civil Servants at UPTD Puskesmas Serasan, Natuna Regency
(1) * Rafli Rafli Mail (Universitas Muhammadiyah Pontianak, Pontianak, 78124, Indonesia)
(2) Eru Ahmadia Mail (Universitas Muhammadiyah Pontianak, Pontianak, 78124, Indonesia)
*Corresponding author

Abstract


This study aims to analyze the influence of organizational commitment and work motivation on Organizational Citizenship Behavior (OCB) among civil servants at UPTD Puskesmas Serasan, Natuna Regency. The study employed a quantitative approach using a saturated sampling technique involving 38 respondents. Data were analyzed using multiple linear regression. The results indicate that, simultaneously, organizational commitment and work motivation have a positive and significant effect on Organizational Citizenship Behavior (OCB). Partially, organizational commitment has a positive and significant effect on Organizational Citizenship Behavior, while work motivation does not have a significant effect on Organizational Citizenship Behavior. These findings suggest that extra-role behavior among civil servants at UPTD Puskesmas Serasan is more strongly influenced by organizational commitment than by work motivation. This study implies that strengthening organizational commitment is a key factor in encouraging Organizational Citizenship Behavior, particularly in healthcare institutions located in island and border areas. Future research is recommended to incorporate additional variables, such as leadership style and organizational support, to provide a more comprehensive understanding of the factors influencing Organizational Citizenship Behavior.

Keywords


Organizational Commitment; Work Motivation; Organizational Citizenship Behavior

   

DOI

https://doi.org/10.33122/ejeset.v6i2.1170 		      

Article metrics

Abstract views : 11 | PDF views : 0

   

Cite

How to cite item
   

Full Text

Download

References


Ananda, O. D., Prihatini, A. E., & Hidayat, W. (2023). Pengaruh employee engagement dan passion terhadap kinerja karyawan PT Telkom Indonesia Kantor Regional IV Semarang. Jurnal Ilmu Administrasi Bisnis, 12(1), 11–21. https://doi.org/10.14710/jiab.2023.36456

Bambang, S., Masrunik, E., & Rizal, M. (2020). Motivasi kerja dan Gen Z: Teori dan penerapan. Zaida Digital Publishing.

Binar, S., Budianto, H. F., & Purwanto, A. T. (2021). Pengaruh gaya kepemimpinan terhadap komitmen organisasi jemaat GBT Mawar Saron Surabaya. Jurnal Metalogia, 1(1), 58–85.

Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS 25 (9 ed.). Badan Penerbit Universitas Diponegoro.

Hamidah, F., & Utami, A. T. (2025). Pengaruh komitmen organisasi terhadap organizational citizenship behavior pada guru honorer SMAN. Bandung Conference Series: Psychology Science, 5(1), 9–16. https://doi.org/10.29313/bcsps.v5i1.15800

Hamsani, S. (2020). Organizational citizenship behavior di bank syariah. Scopindo Media Pustaka.

Hasibuan, M. S. P. (2020). Manajemen sumber daya manusia. PT Bumi Aksara.

Khan, A. J., Bashir, F., Nasim, I., & Ahmad, R. (2021). Understanding affective, normative, and continuance commitment through the lens of training and development. IRASD Journal of Management, 3(2), 105–113. https://doi.org/10.52131/jom.2021.0302.0030

Mangkunegara, A. P. (2021). Manajemen sumber daya manusia. PT Remaja Rosdakarya.

Massoudi, A. H., Jameel, A. S., & Ahmad, A. R. (2020). Stimulating organizational citizenship behavior by applying organizational commitment and satisfaction. International Journal of Social Sciences and Economic Review, 2(2), 20–27. https://doi.org/10.36923/ijsser.v2i2.58

Maulana, R. (2025). Pengaruh Budaya Organisasi Dan Motivasi Kerja Terhadap Organizational Citizenship Behavior (OCB) Pembimbing Kemasyarakatan di UPT Balai Pemasyarakatan Wilayah DK Jakarta. Al-Zayn: Jurnal Ilmu Sosial & Hukum, 3(4), 5425–5435.

Munir, H. M. (2020). Monograf organizational citizenship behavior (OCB) terhadap kinerja perawat. CV Pena Persada.

Pebrian, A. (2019). Motivasi kerja dalam organisasi. CV. Widina Media Utama.

Peraturan Menteri Kesehatan Republik Indonesia No. 43 Tahun 2019 tentang Pusat Kesehatan Masyarakat (Puskesmas).

Peraturan Pemerintah Republik Indonesia No. 30 Tahun 2019 tentang Penilaian Kinerja Pegawai Negeri Sipil.

Purnomo, A. (2016). Statistika untuk penelitian. Kencana.

Rahmawati, P., & Ahmadia, E. (2025). The Influence of Job Involvement and Career Development on the Work Motivation of Civil Servants in the Cooperative, Small and Medium Enterprises Department of West Kalimantan Province. Electronic Journal of Education, Social Economics and Technology, 6(2), 762.

Robbins, S. P., & Judge, T. A. (2007). Organizational behavior (12th ed.). Pearson Education.

Salam, D. S., Haeruddin, & Hamzah, W. (2022). Pengaruh komitmen organisasi dan kepuasan kerja terhadap organizational citizenship behavior (OCB) pada pegawai Bakorwil I Madiun. Jurnal Riset Manajemen dan Akuntansi, 10(3), 229–238. https://doi.org/10.33508/jrma.v10i3.1143

Setyowati, T., & Puspitadewi, I. (2023). Perilaku organisasi dan organizational citizenship behavior (Teori dan konsep). UM Jember Press.

Siregar, S. (2018). Metode statistik untuk penelitian: Dilengkapi perhitungan manual dan SPSS versi 17. Prenadamedia Group.

Sugiyono. (2013). Metode penelitian pendidikan: Pendekatan kuantitatif, kualitatif, dan R&D. Alfabeta.

Sunny, K., & Yajurved, N. (2022). Enhancing the efficacy of organisational competitive advantage through employee empowerment. Journal of Positive School Psychology, 6(3).

Syamsudin. (2022). Perilaku organisasi. CV. Widina Media Utama.

UPTD Puskesmas Serasan. (2025). Profil dan laporan internal UPTD Puskesmas Serasan tahun 2022–2024 [Internal report]. Dinas Kesehatan Kabupaten Natuna.

Yunika, V. E., & Ahmadia, E. (2025). The Influence of Motivation and Work Spirit on Job Satisfaction of Civil Servants at the Public Works and Spatial Planning Office for Housing and Settlement Areas in Kubu Raya Regency. Electronic Journal of Education, Social Economics and Technology, 6(2), 854.


Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Rafli*, and Eru Ahmadia

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0